KPIs - chii here? KPI - kiyi unongotaura zviratidzo. Kugadzirwa KPI

System kunyatsoongorora kubudirira pakati mudonzvo, inobva KPI, zvava zvakakurumbira Russia. The chikuru zvakanakira urongwa hwakadaro - mune ndaisagona kupangidza yemabasa makambani '.

KPI: chii

KPI (KPIs) - ndiro Chirungu Acronym kuti "kiyi chaitwa zviratidzi", muna Russian anonzi KPIs - anokosha waivako zviratidzo (dzimwe nguva - nzira) kunyatsoshanda. Asi epakutanga kurira vatorwa vakashandisa chaiwo. KPI - hurongwa kuti anobvumira kuongorora kubudirira vashandi chekambani pakubudiririsa zvinangwa (inokosha uye tactical).

"Key Performance zviratidzi" tendera kuti tiongorore madzidziro nemamiriro, vanokwanisa kugadzirisa matambudziko. Based KPI akaumba anodawo kudzora hurongwa. Ndicho chinhu chinokosha: kana zviratidzo kukanganiswa waivako haangavi, uye "kiyi waivako zviratidzi" harishandi chinhu. Management kubudikidza zvinangwa uye KPI, saka - vari vaviri dyidzana mananara. Wokutanga kunosanganisira zvikurukuru migumisiro kufungidzira uye kuronga sei nemigumisiro izvi zvichakurukurwa kubudirira.

Ndiani akazogadzira KPI?

The unequivocal Mhinduro yomubvunzo uyu nyaya haisi, unogona kuona kuti munyika yose kurapa KPIs kwaiva kunzwisisa chii uye chii inobatsira. In rechi19 - kwezana remakore rechi20 nyanzvi Maks Veber akasarudza kuti pane nzira mbiri kuongorora mushandi mabasa: vanonzi "Sultan" uye meritocratic. Pazuva rokutanga - mukuru ( "Sultan") aro bedzi kungwara pakusarudza sei zvakanaka munhu kuzvigona mabasa ayo. Rationality chinoita yechipiri basa, chinhu chikuru - ndiwo maonero setsikawo mupfungwa basa mutevedzeri.

Meritocratic nzira - ichi ndipo basa zvabuda zviri kuongororwa pamusoro nokubudirira chaiwo, pamwe kubatana kwakaita chinangwa chipimo zvigadziriswe. Izvi kwave Jacques akasandura utariri theorists ari dzokuMadokero munyika uye zvishoma nezvishoma akapfupikisa kupinda zvatinoziva sezvo KPI hurongwa. Basa rinokosha systematization pakati ndaisagona tinyatsonzwisisa mudonzvo vairidza mabasa Peter Drucker, uyo aidavira kuti akashandura utariri rive kuranga nesayenzi. Pfungwa vakadzidza zvakajeka kuti pane chinangwa, uye ndiye anoona zvakaita ukuru akavanzvenga dzakachinjika anokosha unongotaura zviratidzo.

zvayakanakira KPI

Home KPI zvakanaka divi hurongwa - kuvapo pachena kuti zvose kambani vashandi vashande Kukoshesa mashandiro uye nokushanda zvebhizimisi rose. Izvi zvinobvumira zviremera kuongorora chokupika zvose pasi hurongwa mu-zvechokwadi nguva kufanotaura kuti dambudziko zvichapedzwa uye kubudirira nezvinangwa. Chimwe chakanakira KPI - kuti utungamiri rinowanika huchashandiswa kugadzirisa basa pasi, kana magetsi migumisiro pazasi kubaya.

Kana, somuenzaniso, pahwaro nokuyerwa basa rokutanga hafu kunoratidza kuti neyokuti waivako parameters havasi yakakwirira zvakakwana, ipapo vakabata mumawekishopu kuti kuziva zvinokonzera uye incentives kuti mudonzvo kuita basa nani pakupera yakatevera mwedzi mitanhatu. Chimwe zvakanaka divi KPI - Ivan Kuchin ukama pakati nyanzvi uye mamaneja. Yokutanga vachagamuchira kwete chete emirayiridzo uye dzimwe nguva zvinoita norusaruro carping uye zvakanaka akavamba mashoko, wechipiri - kuvandudzwa waivako kuburikidza chaiyo zvikanganiso uye kuremara basa anoitwa pasi.

nezvayakaipira KPI

Results mukati KPI Kukoshesa (waivako zviratidzi sezvo vakadaro) inogona kududzirwa haisi chaizvo yakarurama, uye ichi ndicho chikuru drawback ino. Kazhinji, mukana wokuti dambudziko iri nechepazasi, dzakanga achava pfungwa panguva padariro nzira sei uone efficacy parameters. Chimwe chinetso KPI - makambani kuti pave nehurongwa, vachafanira kupedza zvinhu (countable, kazhinji nenguva, basa uye mari). Zviri Zvechokwadi, basa iri kiyi parameters ose kunyatsoshanda vanofanira kudzidza chechetere. Pane mukana kuti zvakakosha kuitisa pamwero mukuru kudzidzisazve revashandi; vanachiremba - nokuti mabasa zvinochinja, uye saka nekubata ezvinhu, uyewo utariri vave kutanga nzira itsva zvekuongorora basa pasi. Kambani angasava akagadzirira mukana kupa chikwata imwe nguva yokuti pave zvakagadzirwa.

KPI Implementation subtleties

The chikuru basa iri Implementation pamusoro KPI system ( "kubva muvare") - kudzivisa mafungiro kune pamusoro chikamu vashandi. Saka, basa kambani anofanira kukurukura zvakajeka pfungwa uye kushandiswa hunobatsira zvakagadzirwa kuti chimwe nechimwe vashandi, ane basa riri pasi unozotevera wakatarwa kuti zvinobudirira. The yakanakisisa chidobi ndechokuti, maererano nedzimwe nyanzvi kubva kusango HR - mharidzo nomumwe, tsanangudzo unyanzvi mune zvakananga zvinzvimbo: KPIs - chii uye nei kuti pave wemuTesitamende kambani.

Kukanganisa iri unequivocal nokuiswa efficacy parameters muchimiro murayiro, asi zvakakodzera nhano - zviri kubatwa okutanga vanhu kambani. Kana, somuenzaniso, mutsetse maneja Rinozivisa omurume mune chikwata chake kuti mangwanani okusuma KPI, ipapo ruzivo ichi kunofanirawo yasimbiswa uye CEO. Mazvikokota vanofanira kunzwisisa kuti hurongwa kiyi waivako parameters - haisi chakatangwa mukuru, uye chikamu inokosha mutemo yose kambani.

Zvakanyanya Kunaka Panguva Yepamuviri nguva nokuti pakatanga KPI

Pakati nyanzvi pane pfungwa kuti KPI zviratidzo, kana tiri kutaura pamusoro hurongwa, chinozoiswa panguva iyoyo vose kambani zvakanaka mumatunhu - kubva chinzvimbo uye faira nyanzvi kuti top mamaneja. Maererano nemaonero aya, nguva pakatanga kiyi waivako parameters haagoni ruchatambanudzirwa munguva: wegadziriro unotanga kushanda pakarepo. Mubvunzo chete ndiyo nzira yakanakisisa kuti kusarudza nguva yaro kanda. Pane pfungwa kuti zvakakwana vazivise nezvokuti mudonzvo KPI kutanga inenge mitatu. Izvi zvakakwana kudzidza chaizvo kwomudonzvo kambani yemberi kunyatsoongorora kubudirira basa ravo.

Panewo chinyorwa kuti KPI kwenguva yakati inogona kushanda zvakafanana tsaru ezvinhu muripo. Zvichienderana mwero liberalism Vakuru mushandi achakwanisa kusarudza pachake, maererano ine zano mari yake achatsikwa mhosva. Unogona zvizere kukurudzira munhu kushanda musi KPI itsva nokuda bonuses uye mibayiro, mamiriro ezvinhu kugamuchirwa iyo chichakurukurwa zvakajeka chinyatsotsanangurwa mu pfungwa parameters.

Zvokukura pakusikwa KPI maitiro

Chaizvoizvo, sezvo vakadaro, kuti Implementation pamusoro KPI zvigadziriswe pakurukurwa akawanda zvokukura regadziriro basa. Chokutanga, nguva chokuita Pfungwa yacho inokosha zvinangwa wakasiyiwa kambani. Sezvo chikamu danho iri basa riri weboka mukuru pfungwa tactical nzvimbo, uye kubudirira izvo kuyerwa. Chechipiri, ndiko kukura kiyi kuita zviratidzo, tsanangudzo zvavo chaizvo. Chechitatu, ibasa riri kuparadzirwa kwemasimba chokuita Implementation wegadziriro, saka kuti mumwe mutariri akabvunza mubvunzo akadai "KPIs -? Chii"

Saka, zviratidzo zvose ichapiwa dzakananga vanhu (masangano) mune kambani. Chechina, ungada kuchinja kuti ano mabhizimisi pezvakaitwa (kana zvakadaro akumbira nemunhu yoku- nzira). Chechishanu, ndicho kukura gadziriro itsva mushandi chido, ndinosika Payroll zvokuimba manyoro zvinodiwa. Ndapedza Matanho zvose izvi zvinogona kumhanya KPI hurongwa.

mumwe KPI zvinodiwa

Sezvataurwa pamusoro apa, KPI - Key Performance zviratidzo, inokosha chokuita nezvinangwa chekambani. Quality kudzidza kukanganiswa - mukuru chinodiwa kuti ECP hurongwa. Nhovo huru inogona kuumbwa zvinotaurwa siyana, asi mumwe rakakurumbira HR-kwezvakatipoteredza - pfungwa Smart. Zvinoreva "wakananga» (zvakananga), «kuyerwa» (kuyerwa), «panotirwadza» (kuvapo), «chokuita mugumisiro» (akakodzera), «akasungirirwa nguva» (nenguva-akasungwa), uye, somugumisiro, zvichipa tsime kunyatsobudirira uye Qualitative KPI.

Mienzaniso zvinangwa anoenderana izvi zvinodiwa: "kuvhura imwe nhamba (kuyerwa) nehoro (zvakananga) mutaundi (akakodzera) rokutanga kota (nguva-vakasungwa)», kana «kutengesa matikiti zhinji kudaro mugwara mune imwe nyika chakadaro mavhiki matatu. " Vavariro nomumwe anofanira rakakamurwa mabasa, izvo zvaizoitawo vari kuderedzwa kusvika pamwero pachake KPI (vashandi kana madhipatimendi). Zvakanyanya Kunaka Panguva Yepamuviri uwandu, sezvo dzimwe nyanzvi dzinodavira, ndiyo 6-8.

KPI kushandisa michina

Mumwe zvinhu pakuti Implementation pakati KPI - zviri Michina kwezvivako. Sezvo pfungwa kuita parameters - iri kutaridza pfungwa parameters, kushanda navo zvakanaka chaizvo kombiyuta aizoita. Kune vazhinji-software negadziriso KPI utariri. Mikana kuwanikwa nokugoverwa dzakadaro zvikuru yakakura. Chekutanga, icho chiratidzo nyore mashoko (muchimiro machati, vaongorori, mapepa) pamusoro pezvakaitwa chokuita KPIs. Chii anopa? Zvikurukuru, kubatana maonero data, kuderedza ndingangokuvara nokusanzwisisana nhamba. Chechipiri, ndicho kushandisa michina ine date muunganidzwa uye kukarukureta maitiro zviratidzo. Chechitatu, zvinonzi kudzidza multidimensional (yakakura chaizvo zvemaBhaibheri nhamba) kuongorora kuti munhu achava zvakaoma kutakura kunze chirongwa. Wechina (kana iripo rezvebonde kwezvivako), mashoko aya kuudzawo pakati vashandi pachake uye kuvagadza inofambiswa migero "musoro-nhapwa".