Call centre - ndiko ... rutina uye zvinoitwa kufona centre mabasa

rakakura basa kupa voruzhinji kubvunza anoita sangano rinonzi "kudanwa centre". Zviri dzakakurumbira chaizvo kufambidzana nomumwe basa. Chinhu chikuru - kuziva zvose zvinhu uye nuances kuti chete anogona kushandisa youshamwari hwakadaro. Hazvisi nyore. Pashure pezvose, vanodana rinonyanya dzokugara dzakawanda. Zvaunofanira kuteerera pakutanga?

tsananguro

Call centre - nzvimbo vashandi vanoshanda "pafoni". More zvakananga, nzvimbo iyi kufona kugadzira. Pano vanhu kupedza paakaudza nemakasitoma (kusanganisira mukana) kuti izwi yokukurukura hova uye kupatsanurwa akarapwa.

Panguva iyoyo, dana-nzvimbo kugamuchira rakapararira hombe. Pasina navo zvakaoma kufungidzira makambani akawanda. Sangano iri zvinogona chete akasimba, kana iri duku chete "davi" chero vesangano.

Kuti tidzivise kuvhiringidzika, tinogona kugumisa kuti pane kudanwa nzvimbo kushanda nenzwi. Mukuita anoitwa dzakasiyana-siyana mabasa. Pane kubatana nzvimbo. Ndivo, mukuwedzera kune panodana, kushanda Internet zvinhu (e-mail, network, inofambiswa marudzi yokukurukurirana), Fax uye kugara tsamba.

mabasa

Chii chinogona kuwanikwa kubva sangano? Chii zvichaguma? Mhinduro hakusi nyore sezvo zvinoita. Mushure kudaidzwa centre mabasa akasiyana-siyana. Zvakaoma vasarudze basa rimwe chete. Izvi zvaingoreva chakaipa.

Kare, kudana-muzinda wakati chakagadzirirwa zano. Asi nokufamba kwenguva, mashoko chakarondedzera mabasa kuwedzerwa. Zvino zvinoita kusiyanisa pakati huru mabasa nemasangano zvinhu zvinotevera:

• kurayira nemakasitoma (kuitika uye zvinogona);
• nemibvunzo;
• ekufambisa makambani pamwe makasitoma;
• paakaudza pamusoro kushambadza / mabasa masangano siyana;
• Implementation wokutengesa;
• kushambadza mishandirapamwe;
• Achipa mashandiro "rinopisa mutsetse";
• Customer Support.

High kudiwa vakatanga kushandisa inonzi telemarketing. Ichi muviri telesales, kureva nerubatsiro mabasa magetsi kana zvinogona vatengi. Kazhinji ichi nyaya, kudana centre rinopindura sangano anomirira chimwe chigadzirwa. Zvinokurudzira uye yakarondedzerwa mubatanidzwa. Kakawanda, Makambani makuru vane zviumbu kuti tiite mabasa kudanwa nzvimbo. Zviri nyore chaizvo.

Zvavari

Chiizve vanofanira kuteerera? Call centre - a multipurpose centre izwi kugadzira. The chikuru zvataurwa kwayakaita vakatobatana anozivikanwa. Asi ikozvino unofanira kunzwisisa chii vari kudaidzwa-nzvimbo. Vangave akasiyana zvachose uye kushandisa michina yakasiyana kuti mabasa ayo. Vangazivikanwa panguva:

• Corporate Center;
• Outsourcing Association;
• musha centre.

chinhu chimwe nechimwe chine yayo nevamwe zvinhu. Vanobatsira kuona kworudzii inzwi Data nezvechisarudzo kusarudza. Kuti zvinosanganisira masangano aya? Zvii zvavanobatsirwa nhaka?

outsourcing

Outsourcing runhare centre - nzvimbo kubudiswa inzwi Data yoga dzesangano. Pano pane chokudzidzisa dzaishandisa, uye ipapo chipiriso siyana mabasa yemakambani. Kutaura zvazviri, akadaro centre iri murevereri pakati mutengesi (dzesangano) uye sangano.

Kazhinji ine vakawanda vashandi, nechinangwa mukanyiwa basa. Kana makambani vanofanira panguva kushanda 20 kana kupfuura dzaishandisa, zvinokurudzirwa kushandisa kuti outsourced kudanwa pakati. Izvi zviri nyore uye akarongeka. In tsika, shamwari idzi zvakajairika chaizvo, vari kudiwa kukuru.

Dana centre nhamba, kana usiri "davi" makambani haagoni kuwanikwa. Operators dzinoturwa vachimiririra achishandisa boka. Naizvozvo, dzimwe nguva pane kugunun'una kuti sangano anogamuchira nemishumo batwa vasingagutsikani makambani.

chepamusoro

Inotevera shanduro kudanwa nzvimbo - chepamusoro. Below kwavari unonyanyozivikanwa kunzwisiswa sezvo mapoka kuripo mukati sangano. Kakawanda, izvozvo muenzaniso rinoshandiswa makambani madiki, izvo regai zvinoda basa vakawanda dzaishandisa.

Kazhinji, zvakadai muzinda inodhura. Mukanyiwa chikuru mari dzinounzwa kuti kutenga michina uye netsvimbo kurovedza. Zvinokurudzirwa kuti pave yemakambani kudanwa nzvimbo kana uchifanira kushanda munhu dzaishandisa shoma. In tsika - kusvika vanhu 20. Kana musingadaro akakumbira kuonana outsourcing nenzwi Data kugadzira nzvimbo.

kumba

Asi kwete ndizvozvo zvose. Munguva ichangopfuura, vachiwedzera vari kutanga kubuda epamba kufona nzvimbo. Kwete saka zvakaoma zvokufungidzira chii. "Sangano" kwakadaro akasika chete pamba.

Home Call Center iri opareta yoga vakadzidziswa anoshanda pamba. nezvechisarudzo ichi zvakakodzera makambani diki uye mumwe Entrepreneurs vasina pasi. Of midziyo vanoda chete kombiyuta uye headset aine microphone. Minimum mutengo, kunonyanyisa kunyatsoshanda.

Call centre pamba inogona kushandiswa kubatsira makambani makuru, kunyange ari tsika Fani iyi hariwanikwi. Pashure kudzora mushandi chakaoma. Pasinei neizvi, kure kudanwa nzvimbo dziri kudiwa. Kakawanda, izvi mhando kushanda rinoshandiswa kuti vakabhadhara chikamu nguva.

Equipment uye nzira yokukurukurirana

Chokwadi, dana-nzvimbo vanofanira kupa zvimwe zvokushandisa. Kana musha musimboti chakajeka - kunogona chete kugutsikana kombiyuta ine pamahedhifoni uye maikorofoni. Uye chii kana paine muviri chepamusoro kana outsourced?

Saizvozvo. Kushanda vanoda chete anonzi kubasa. Kazhinji kuchibva opareta:

• pachedu kombiyuta;
• runhare;
• maikorofoni;
• headset;
• dhesiki ane chair.

Izvi inokwana kuitira mushandi utano. Hakusi nguva dzose kunyange dzeserura ndezvimwe zvinowanikwa nyore. Zvechokwadi, muchiitiko ichi, unogona kudana kudana centre kuonana centre. Kakawanda, izvi pfungwa haana kusiyaniswa.

Basa kudanwa-muzinda dzaishandisa nenzira dzakasiyana. Achishandisa kutaurirana vane chimwe chete - kombiyuta (kana runhare). Asi pano pane chirongwa, zvakagadzirirwa kushanda panodana, kupfuura zvakakwana. Zvinogona zvakasiyana-siyana uye vose "nhume" zvatinosiita inzwi rutsigiro. kukurumbira Great vakatanga kushandisa "Skype". Kamwe iwe hwokugadza pakombiyuta yako Software yakagadzirirwa kudanwa-nzvimbo, unogona kutanga kushandisa rejisita kuti vatengi.

Pamusoro opareta

Chii saizvozvo - kuti ari kushandiswa panzvimbo nenzwi mashoko kugadzira? Kusvikira basa anofadza?

Zvose zvinoenderana apo chaizvo uri vachimhanya pakati. Nokuti musha hapana kunyunyuta. Kunyanya kana uri kushanda pachavo. Asi chepamusoro uye outsourcing Songaniro mufananidzo inoshanduka zvishoma.

Kazhinji, nzvimbo "kudanwa centre opareta" anowana wongororo zvakanaka. Haisi basa yakaipa, mamiriro ezvinhu kazhinji apa hwomutambarakede, hofisi. Asi chete kushanda yakadaro omurume zvakaoma, nekuti zuva nezuva kuti nguva dzose kutaura vatengi. Kana kupa vamwe zvinhu uye mabasa, kazhinji kuteerera mutengi kusagutsikana kuti kunetseka nazvo.

Zvakaratidza kuti basa nokuda opareta runhare centre kunogona kuva kana wagadzirira kutaura zvakawanda, uye kana uine mukuru nemishonga kushushikana. Zvikasadaro, vanodzidza basa achava zvakaoma.